Help & FAQs

How to Update Your Profile (will open a PDF file)


Problem: Cannot log in to the site:

Confirm that you are entering your username and password exactly.
Passwords may contain letters and number, so make sure you are entering the correct character. 
Try a different browser such as Firefox, Safari or Chrome.

  

Problem: Not receiving admin emails from ASDP
First, check that your Member Clicks account is set up correctly:

  2. Log in to your account
  3. Click Member Center > My Profile.
  4. Check that your email address is correct.
  5. Click "My Contact Preferences"
  6. Select "I want to receive emails sent to multiple recipients."
  7. Click "Save" button at the bottom of the page


Second, check your email account:

Go to your email client
Open Junk/SPAM E-mail folder
If there are messages from ASDP in your junk mail folder, you need to add the domain to your safe senders list. For directions on doing this on Outlook click here. For other email clients, please contact your service provider.
If there no messages in either folder, check if the website is listed in blocked senders. For directions on doing this on Outlook click here. For other email clients, please contact your service provider.
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    Problem: Not receiving emails from discussion lists:

    First, go through steps above.
    Next, check the settings in your Member Clicks account:
    Log in to your Member Clicks account
    Click Member Center > My Profile
    Click Features > "My E-lists"
    Click "Edit" next to the discussion list
    Check your email address.

      How to Add sites to your safe senders list:

       MS Outlook (OSX--Office 2011)
      1. Tools > Junk E-mail Protection
      2. Click "Safe Domains"
      3. add "sewingprofessionals.org" to list (separate by comma)
      4. Click OK

      MS Outlook (Windows)

       Tools > Options
      1. click "Junk E-mail..." (on preferences tab)
      2. Click Safe Senders tab
      3. Add @sewingprofessionals.org
      4. Click Apply

         

        Check Blocked Senders list:

        Outlook (Mac-OSX)

        1. Tools > Junk E-mail Protection
        2. click Blocked Senders
        3. If any email addresses from sewingprofessionals.org are listed, remove them
        4. click OK
           
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